Receipts
How do I add a purchase from a receipt?
Tap the blue + button, then scan a paper receipt with the camera, choose a photo, or import a PDF. ReturnGuard reads the store, date, items, and prices on your device. Always check the details before saving.
My receipt has several items. Can I track just one?
Yes. When a receipt lists more than one product, ReturnGuard shows every item it found with its price. Pick the ones you might return or want warranty coverage for; each becomes its own purchase with the same store, date, and receipt. Prices are shown as printed, before tax.
The scan missed something or read it wrong.
Every field stays editable before you save, and you can rename items on the next screen. For the best results, flatten the receipt, use good light, and keep the whole receipt in frame.
Returns and refunds
How is the return deadline set?
Choose 14, 30, 60, or 90 days, or a custom date. The deadline is always counted from the purchase date. If the receipt prints a policy such as “Returns within 30 days” or “Return by 10/29”, ReturnGuard uses it automatically. It also remembers the window you pick for each store and suggests it next time.
How do I track a package I sent back?
Open the purchase, tap Start a return, and enter the tracking number. ReturnGuard recognizes Canada Post, UPS, FedEx, Purolator, USPS, and DHL numbers. Then tap Track package to see the carrier’s tracking page inside the app, with a refresh button.
Will I be reminded?
Yes, once you turn on Profile → Smart reminders: before the return window closes, a week after you ship a return to check it arrived, when a refund is due, and 30 days before a warranty ends. If alerts don’t appear, check iOS Settings → Notifications → ReturnGuard on iPhone or Android Settings → Notifications → ReturnGuard on Android.
Warranty claims
What’s the difference between a return and a warranty claim?
A return goes back to the store within a short window and gets your money back. A warranty claim goes to the manufacturer when an item breaks while it’s covered, usually for a repair or replacement. Open a purchase from the Warranty tab to see coverage first.
How do I make a claim?
Tap Export claim PDF to create a document with the purchase details, warranty status, receipt, and return proof, ready to email. Then tap Start a warranty claim to record the date, case number, and notes so you can follow up.
ReturnGuard Pro
What does Pro include?
No ads, unlimited claim PDFs, CSV export of all purchases, spending insights, and unlimited purchases (the free version tracks up to 10 at a time). Pro is available monthly or yearly; the yearly plan starts with a one-week free trial for new subscribers.
How do I subscribe, restore, or cancel?
Open Profile → Subscription to subscribe or tap Restore Purchases on a new device. Billing is handled by Apple on iPhone and by Google Play on Android: manage or cancel in iOS Settings → Your name → Subscriptions or Google Play → Payments & subscriptions → Subscriptions, at least 24 hours before renewal.
Can I export a PDF without Pro?
Yes. On the free version you can watch a short ad to export a single claim PDF.
Ads and privacy
What ads will I see?
The free version shows a small banner and, occasionally, a full-screen ad right after you save a purchase, never in the middle of a task and never on your first day. Pro removes all ads.
How do I change tracking or delete my data?
Tracking: iOS Settings → Privacy & Security → Tracking on iPhone, Android Settings → Privacy → Ads on Android. Delete everything: Profile → Data & Privacy → Delete all purchase data. See the Privacy Policy for details.
Still need help?
Email us and we’ll get back to you.